Tel: 0800 0234 119 (UK) / 0044 1443 772 500 (INT) | Fax: 0800 0234 120 (UK) / 0044 1443 775 426 (INT)

E: sales@reddragonvalves.co.uk

1. GENERAL. The acceptance of this acknowledgement includes the acceptance of the following terms and conditions. In the event of customers official order forms

containing special printed conditions, it is understood that such conditions are only binding in so far as they are not at variance with our terms and conditions.
2. LIMITS OF CONTRACT. This acceptance includes only such goods, accessories, and work as are specified herein.
3. DRAWINGS AND SPECIFICATIONS. All drawings and specifications, dimensions and weights provided by us are approximate unless otherwise stated.
4. PERFORMANCE. Any performance figures given by us are based upon our experience and are such as we expect to obtain on test. You assume responsibility for the

capacity and performance of the goods being sufficient and suitable for your purpose.
5. DESPATCH. Any times quoted for despatch are to date from receipt by us of a written order to proceed and of all necessary information to enable us to put the work in hand. Times of despatch are submitted without liability for delay however occasioned, but every effort will be made to maintain them.
6. DAMAGE OR LOSS IN TRANSIT. No claim for loss in transit will be entertained unless we are advised within 24 hours of delivery receipt.
7. CANCELLATION. Orders cannot be cancelled except with our consent and on terms which will indemnify us against all loss. Where goods are imported specifically to an order and have been dispatched from the country of origin the cancellation charge will include the full purchase cost of the equipment to us, plus freight, duty and any

other charges appertaining.
8. GUARANTEE. All apparatus is carefully examined and tested before leaving the Works, and is sent out in perfect order and condition. Our liability is limited to making good any defects developing in the goods under proper use and working under conditions stated in our quotation and arising solely from faulty design, materials or workmanship within a period of twelve calendar months after the goods have been dispatched and provided such defective goods are promptly returned, carriage paid, to our Works. In the case of goods not of our manufacture, you are entitled only to such benefits as we may receive under any guarantee given to us in respect thereof.
9. PATENTS. We will indemnify you against any claim of infringement of Letters Patent or Registered Design (published at the date of the Contract/Order) by the use or sale of any article or material supplied by us to you and against all costs and damages which you may incur in any action for such infringement or for which you may become liable in any such action. PROVIDED always that this indemnity shall not apply to any infringement which is due to our having followed a design or instruction furnished or given by you or to the use of such article or material in a manner or for a purpose or in a foreign country not specified by or disclosed to us AND provided also that this

indemnity is conditional on your giving to us the earliest possible notice in writing of any claim being made or action threatened or brought against you and on your

permitting us at your own expense to conduct any litigation that may ensue and all negotiations for a settlement of the claim. You on your part warrant that any design or instruction furnished or given by you shall not be such as will cause us to infringe any Letters Patent, Registered Design or Trade Mark in the execution of your order.
10. LEGAL CONSTRUCTION. The contract shall in all respects be construed and operated as an English contract and in conformity with English Law.
11. PRICES. All price lists, quotations and estimates are subject to alteration without notice, and goods will be invoiced at prices ruling on date of despatch. Carriage and packing will be charged extra on all orders.
12. DISCOUNTS. Any discount shown is only available provided payment is made and received by the end of the following month after date of invoice.
13. SPECIAL CONTRACT PRICES. When special contract prices are agreed we reserve the right to add 5% per month to the invoice price of any batch which is held on your instructions, or if payment is not made within the agreed period shown on the quotation.
14. TITLE OF GOODS. All goods supplied by the seller to the buyer remain the property of the seller  until  ALL MONIES due from the buyer to the seller have been paid for in FULL.  The goods are at the sole risk of the buyer, and in the event of same being destroyed, damaged or lost, after delivery, the seller will be entitled to payment in full for same.
15. DEFAULT. In the case of default, the buyer or his agent will allow the seller or his agent to enter the premises where the goods are kept and remove same. The buyer will be responsible to the seller for all costs incurred in reclaiming the goods. A hire charge at the current rate will apply for the period of the goods that were in the possession of the buyer.
16. Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.
 

Need to Return a product?

To return a product at RED DRAGON LIMITED, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our Sales Office by e-mail at: valves@rdv204.com, or by telephone on: +44(0)1443 772500 or by fax on:+44(0)1443 775426 Open Monday to Friday: 9 a.m. - 5 p.m. GMT
NO returns of any type will be accepted without an RMA.
We'll need the following information to authorize your return:
- Customer name - Our Invoice number  - Your Order Number  - Our part number(s)  - Detailed Nature of the problem . -
In general, RED DRAGON LIMITED accepts returns on merchandise from select manufacturers within 30 days. However, RED DRAGON LIMITED reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward one of the following: FUTURE PRODUCT PURCHASES or A FULL CASH REFUND. ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to RED DRAGON LIMITED on returned items.
RED DRAGON LIMITED will pay the shipping charges on the replacement or exchange item(s) going back.  

SEND YOUR RETURN VIA COURIER TO THE ADDRESS:  RED DRAGON LIMITED, DRAGON HOUSE, CWMPARC, TREORCHY, MID-GLAMORGAN. WALES, UK CF42 6LW. 
Returns within 30 days from invoice date can be for exchange, replacement refund or credit at RED DRAGON LIMITED discretion.
Please be aware that specific manufacturers have more restrictive return policies.